1. The 14-day return window
For standard, non-customized products purchased directly from ROJAS OUTDOOR LIVING INC, contact us to request a return within 14 calendar days after delivery. For a change-of-mind return, the product must be unused and in its original packaging, with its included parts and accessories.
Please include your order or purchase reference, the product, delivery date and reason for return. We will review the request and provide the return instructions. Do not send the product before receiving approval and the designated return address.
2. How to request a return
- Email support@rojasoutdoorliving.com with your purchase details and reason for the request.
- For a damaged, defective or incorrect item, include a description and, where practical, photos of the issue and packaging. Contact us promptly so we can discuss the appropriate solution.
- Wait for our approval, return address and shipping instructions.
- Pack the item securely with the included components and follow those instructions. Retain the shipment receipt and tracking information.
The Miami company contact address is not an automatic return address. Returns must be sent to the address provided for your approved request.
3. Return shipping costs
For returns unrelated to a product quality issue, the customer pays the return shipping cost. For confirmed product quality issues, ROJAS OUTDOOR LIVING INC bears the return shipping cost; contact us first to arrange the approved shipping method.
Patio umbrellas can require large-item shipping. Please obtain the shipping instructions before arranging a carrier or incurring charges. The return authorization will explain the refund calculation and any treatment of original outbound shipping applicable to your purchase; mandatory legal rights remain unaffected.
4. Customized products
Customized products, including items made with personalized branding or specifications, are returnable only for product quality issues. Change-of-mind returns are not accepted for these products. Contact us with the purchase details and issue before sending anything back. This limitation does not remove remedies required by applicable law for defective or misdescribed goods.
5. Inspection and refunds
After an authorized return is received, we inspect it and notify you of the outcome. Approved refunds are returned to the original payment method where available. We will provide the amount and processing information when the return is resolved; the time until funds appear can depend on your payment provider. Refunds are arranged directly with our team; this website does not process payments.
If the item does not meet the stated return conditions, we will explain the issue and discuss the available options. Contact us if an expected refund has not appeared, with your purchase and return reference.
6. Exchanges, cancellations and business purchases
For an exchange or cancellation request, contact us before arranging shipment or returning goods. Availability and the status of the purchase determine the available options. Wholesale and other negotiated business orders follow their agreed written terms, subject to applicable law. Purchases made through another seller follow that seller's return process.
7. Your statutory rights
This policy does not limit consumer rights or remedies that cannot be excluded under applicable law. Product quality concerns and legal remedies are assessed separately from ordinary change-of-mind returns.
8. Contact and return authorization
ROJAS OUTDOOR LIVING INC
2036 NW 22nd St, Miami, FL 33142, United States
Email: support@rojasoutdoorliving.com
Phone: +1 (321) 399-0960
Please request approval and the designated return address by email before shipping a return.